Refund Policy

At Casual Cacti, we take pride in creating personalized, high-quality products just for you. As each item is made to order, we cannot accept returns or exchanges unless the product arrives damaged or defective.

Non-Returnable Items: Due to the custom nature of print-on-demand products, we cannot accept returns or provide refunds for any of the following reasons:

• Change of mind
• Incorrect size or color selection
• Typographical errors made during the order process

Damaged or Defective Products: If your item arrives damaged or defective, please contact our customer service team within 14 days of receiving your order. We will require:

• A clear photo of the damaged or defective item
• A description of the issue

Once we’ve reviewed your claim, we will offer a replacement or a full refund for the affected product. Please note that refunds or replacements will only be issued for products that are deemed faulty due to manufacturing or shipping errors.

Order Modifications: Since each product is custom-made, changes to your order (such as corrections to text or design) must be made within 24 hours of placing your order. After this period, we begin production, and no further modifications can be made.

Shipping Delays: We do our best to ensure timely delivery; however, please note that shipping delays caused by carriers are beyond our control. Unfortunately, we cannot offer refunds for delayed deliveries unless the delay is due to an error on our part.

Contact Us: If you have any questions or concerns regarding your order, please reach out to our customer service team at [your contact information]. We are here to help and will do our best to resolve any issues quickly and fairly.

 

 

Two-Year Limited Warranty

At Casual Cacti, we stand behind the quality and craftsmanship of our products. We are proud to offer a two-year limited warranty on all of our products, ensuring your satisfaction and peace of mind.

Warranty Coverage: This warranty covers any defects in materials or workmanship under normal use for a period of two (2) years from the date of purchase. During this period, if a product is deemed defective due to a manufacturing issue, we will repair or replace the product at no charge to you.

What’s Covered:

• Defects in materials (e.g., faulty fabric, hardware, or other materials)
• Defects in workmanship (e.g., stitching, assembly, or finishing issues)

What’s Not Covered:

• Normal wear and tear
• Damage caused by improper use, neglect, or accidents
• Damage due to modifications, alterations, or unauthorized repairs
• Damage resulting from exposure to extreme conditions, chemicals, or abrasive materials

How to Claim Warranty: If you believe your product is defective and falls within the warranty period, please contact our customer service team with the following information:

• Proof of purchase (e.g., order number, receipt)
• A detailed description of the defect
• Clear photographs of the defective area(s)

Our team will review your claim and determine whether the issue is covered under our warranty. If your claim is approved, we will guide you through the process of repair or replacement.

Repair or Replacement: At our discretion, we will either repair the defective product or replace it with an identical or comparable item. If the product is no longer available, we may offer a refund or store credit equal to the purchase price.

Warranty Limitations: This warranty is non-transferable and applies only to the original purchaser of the product. It does not cover any incidental or consequential damages, nor does it extend beyond the original two-year period from the date of purchase.

Contact Us: For any warranty claims or inquiries, please reach out to our customer service team at [your contact information]. We are committed to providing you with exceptional service and support.



Thank you for your understanding and for choosing Casual Cacti!